Frequently Asked Questions

About our company

See the About MDS Power page to get more information about our company, products, brands and customers.

Customer service

If you need help, have questions or are unable to find what you are looking for, please call us at 1 800-931-4919  Monday to Friday from 8:30AM to 5:00PM ET, or at sales@mdspower.com

Placing an Order

  • Do I need to have an account to place an order on mdspower.com?

No, you can place an order as a guest. But if you are a Business or Government Account, please Sign In your account or Contact us to access preferred prices and shipping rates.

  • How can I place an order?

a) As a Guest

To place an order as a guest, simply add the product (s) to your cart and select: Place Order. Fill out the “Place your order” form, select shipping method, enter your payment information and finally confirm your order.

b) Login your account 

If you have an account, Log In with your username and password. Select the product (s) and add them to your cart and select Place the Order.

 

Minimum order policy

If you are placing an order as a guest, the minimum order is $ 200, excluding shipping chargers.

If you have an account, there is no minimum order policy.

Order processing time

Most orders placed for products in stock will ship within 24 hours of receipt. Please note that orders placed after 3:00PM or during weekends or holidays will be processed the following business day.

For products out of stock, processing times depend on manufacturer availability. Please Contact us for more information.

International Orders

Orders placed online can ship to US (52 states & DC) and Canada. International shipping is available for many territories  but if your country is not available when placing an order online, please contact us at 514-369-4919 or at sales@mdspower.com and we'll help you process your order.

Product Warranty

Manufacturers’ warranties are provided for all products. Client must process any warranty claims according to the manufacturers’ instructions.
MDS Power makes no warranties which extend beyond the description of the materials ordered.  All other warranties, either express or implied, including but not limited to warranties as to merchantability or fitness for a particular purpose, are hereby expressly excluded.

Return policy

Returns request must be made promptly within 30 days of shipment and must be expressly authorized by an RMA#.  All returns are subject to a restocking fee of thirty percent (30%) of the purchase price. MDS Power will accept for return only new, standard stock, non-defective, unused, in warranty, and originally packaged products. All returns are subject to receiving inspection before credits can be processed.

All claims for unsatisfactory shipment of goods must be made within forty-eight (48) hours of receipt of goods.  If MDS Power does not accept client’s order or cause client’s order to be delivered, the sole liability of MDS Power is to refund any amounts already paid.  Under no circumstances will MDS Power be liable for incidental or consequential damages.

My Account

  • How do I access my account?

To access your account, go to My Account and sign in using your username and password

  • Reset or lost password

If you forgot your password enter your email address that appears at the bottom section of the My Account page, and you will receive a new password.

  • Account Settings

Use My Account Page to manage and modify all orders and carts, modify your credit card information or edit your account profile and manage shipping addresses:

Order / Invoice tracking:  Review and track all your orders and see all invoices.

My Frequently Ordered Products: See the list of products that you ordered in the past and easily reorder them.

My Credit Cards: Add or update credit card information.

My Profile: Access or edit your General Information, manage your addresses or modify your password.